Customer Service

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LiveOps Powers the Social Contact Center With New Facebook Channel Integration

Mon, 21 May 2012 01:15:27 -0700
SANTA CLARA, Calif.--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that LiveOps® Social™ with new Facebook channel integration is now available on the LiveOps Platform. “Industry reports indicate that of customers who complain about a company on social media, more than 70 percent of those complaints receive no response ...
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Social Media and Customer Service, What Retailers Must Do for More Business

Fri, 18 May 2012 06:15:41 -0700
Social media opens up a world of opportunity for businesses in terms of connecting with their publics, furthering their brand, and now engaging to resolve customer service issues. Recent research suggests that businesses have a real opportunity for more than just branding and reputation management on social media.
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Sunnyside Customer Service Launches Training Video Business

Tue, 15 May 2012 12:30:00 -0700
WILMINGTON, Del., May 15, 2012 /PRNewswire/ -- Sunnyside Customer Service recently launched its business and website, offering customer service training videos and certification for businesses in a variety ...
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Students earn customer service certs

Sat, 19 May 2012 22:36:06 -0700
Twenty three students in the Del Rio High School’s Career Prep Co-op program recently passed the National Professional Certification in Customer Service Exam.
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TradeKing Ranked Tops in Customer Service for Third Consecutive Year in SmartMoney™ Magazine’s Annual Broker Survey 2012

Mon, 14 May 2012 06:30:00 -0700
Online broker-dealer TradeKing has once again earned the top ranking for customer service as part of the Annual Broker Survey for 2012 from SmartMoney1, The Wall Street Journal magazine.
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Leading Auto Repair and Service Facility in Boulder Colorado Switched to AutoVitals to Leverage Customer Interaction ...

Sun, 20 May 2012 00:17:15 -0700
AutoVitals' Latest "Vital Connect" Release Empowers Pellman’s Automotive to Achieve Stellar Customer Satisfaction Ratings On The InternetBoulder, CO (PRWEB) May 20, 2012 Pellman’s Automotive has been searching for the right business partner to help them connect with the increasing number of motorists who rely on the Internet to help locate and choose an auto repair facility. The owners, Brad and ...
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Stratus Receives Award for Customer Service Excellence

Tue, 15 May 2012 05:30:00 -0700
MAYNARD, MA-- - Stratus Technologies will receive its second consecutive NorthFace ScoreBoard Award for outstanding customer service. The Omega Management Group Corp . presents this award annually to companies ...
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Pratt & Whitney Canada Invests in Service Capability and Delivers Results for Business Aviation

Sun, 13 May 2012 00:00:00 -0700
GENEVA, SWITZERLAND-- - Pratt & Whitney Canada continues to invest in its industry-leading customer service capability, ensuring the company remains on top with the most extensive support resources to ...
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New customer service feature sends text, email natural gas bill reminders

Thu, 17 May 2012 08:45:00 -0700
HOUSTON, May 17, 2012 /PRNewswire/ -- CenterPoint Energy natural gas customers can now receive text messages and/or emails reminding them when their bill is due.(Logo: http://photos.prnewswire.com/prnh/20020930/CNPLOGO ...
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Affinion Group Wins Another Award From the National Association of Advancing Business Organization

Sun, 20 May 2012 20:23:00 -0700
SAN FRANCISCO, CA-- - The National Association of Advancing Business Organization is proud to announce that they have named the Affinion Group the winner of their outstanding business and excellent customer ...
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